At FineStationery, we are committed to exceeding your expectations and we stand behind our products and service with The FineStationery Guarantee. If for any reason you are not happy with your order, simply contact us so we can address your concern.
Every customer is assigned an experienced personal wedding or stationery consultant at no additional charge to guide and advise on any questions before, during, and after every order. Each consultant personally reviews a customer’s order for quality and completion.
If you decide to cancel your order after it is processed and sent to be printed you may incur a cancellation fee which will vary by vendor.
At FineStationery.com we are committed to providing only the very finest shopping experience to our customers. Our goal is to take every measure possible to ensure your delight with the products you receive from us. Our stationery consultants are trained to proofread all orders for spelling, grammar, wording and etiquette, however, we cannot verify some customer errors. The most difficult things to proofread include the spelling of proper names; unusual event location, town or street names; the date of your event or anything else out of the norm. With that in mind, we ask that you please review your wording carefully. We encourage you to check your online preview thoroughly before submitting your order. Once the order is placed, you will receive an order confirmation where you will be able to review the spelling of your text. Contact us immediately if you see you need to make a correction. We recommend you purchase a final $10 electronic typesetter proof to review your order one last time before it is printed, especially for time sensitive or more formal and costly events such as weddings.
If you purchase a $10 electronic typesetter proof, you are able to make unlimited changes to your order during the proof process before your order goes to press. There may be additional proof fees incurred for any changes made after your first proof. Please speak with your customer service representative with any questions.
If you do not purchase a proof and notice an error in one of your order confirmations, please contact us immediately and we will try to stop your order and make the necessary changes before it is printed. We cannot guarantee that we can stop your order in time. It will depend on how quickly your order is being processed at the vendor.
In the unfortunate instance an error in your wording does get printed, we will work with you to correct the mistake quickly and reprint your order at a 25% discount.
If any order were to contain an error or misprint caused by our staff or the vendor, we will happily reprint it at no cost to you.