Frequently Asked Questions

Baby FAQs
Bridal Shower
Stationery FAQs
Wedding FAQs
Corporate FAQs

Baby FAQs



How do I indicate my baby's nickname on the announcement?

To indicate a nickname on a birth announcement, place the full name on the announcement and then, under that line of text, on a separate line and in quotation marks, key in the nickname.

Should I list siblings on the announcement?

It is certainly appropriate to list siblings' names on the announcement. You could either list them on a separate line after the parents' names or one line along with the parents' names.

How should I list unmarried parents on the birth announcements?

We recommend that you list the parents' names on two separate lines, listing the mother's name first.

How do I include the grandparents' names on a birth announcement?

While an announcement including grandparents and or great-grandparents is not common, it is your prerogative to create your announcement to suit your fancy! You should, however, list the parents' names first followed by the grandparents' on a separate line.

How should "Jr." be printed on the birth announcement?

Traditional etiquette uses a comma before "Jr.", such as Robert Harris, Jr. You do not, however, have to spell "Junior" out on a birth announcement.

What is the proper way to list the baby's statistics on the birth announcement?
You should include actual pounds, ounces (round up the ounces) and actual length. Depending on the size of the print space on the announcement, this information can be placed all on one line or split onto two lines. If two lines of text are to be used, the information about the pounds and ounces are printed on one line and the length is printed on the second line.

How do I word an adoption announcement?

List the child's name on the first line, his/her birth date on the next line, an announcement such as "was adopted into our family" on the third line and the adoption date on the fourth line.

When should the announcements be mailed out and when is the latest that it can be mailed out?

In a perfect world, birth announcements would be sent out almost immediately.

Bridal Shower

Can I include registry information on the bridal shower invitations?
Traditionally, the preferred way to spread the news of any registry information is via word of mouth. If a guest needs assistance in choosing a gift, she will usually contact the host or other friends and family members for ideas. If necessary, the registry information can be included on the bottom of the invitation in a smaller font than the rest of the invitation text, or on a card inserted in the envelope.

For a bridal shower invitation, is it acceptable to list what will be purchased as a group gift?

While spreading the information via word of mouth is preferable, a note may be included on the bottom of the invitation, or on a card inserted in the envelope, that the hosts will be purchasing a group gift if guests would like to participate. Keep in mind that even though you want to purchase a group gift you may not get group participation. Talk to some of the key guests and hosts and make sure they are on board with the idea or you could end up having to pay for the majority of the gift.

How can I indicate on the invitation that the guests are responsible to pay for their own meals?

While protocol does not advocate putting cost information on a party invitation, if you do opt to include it, it is best to place it at the bottom, in the corner opposite the RSVP information.

When should I mail bridal shower invitations?

Invitations should be mailed to out-of-town guests about 4-6 weeks prior to the shower and about 2-4 weeks prior for local guests.

Who should host a bridal shower?

Traditionally, showers hosted by immediate family members are often interpreted as a solicitation of gifts. Immediate family includes mothers, mothers-in-law, and sisters. Aunts, nieces, and cousins are not considered immediate family in this etiquette rule and therefore may host the shower along with friends of the family.

When should I send thank you notes for gifts I received at my shower?

Ideally, these should go out immediately after the gift is received.

Stationery FAQs

Monograms
How do I enter my initials for a monogram?

The first initial of your LAST name should be in the MIDDLE. If you name is Jane Brown Smith, your monogram would be JSB.

How do I create a joint monogram with my husband?

For monograms, as a general rule, the woman's initial should be listed first. The order would be: Wife; Last Name; Husband.

Printing Method
What is the difference between engraving and thermography?
Engraving is one of the oldest processes for printing, and it is considered to be the epitome of good taste and elegance. Engraving involves etching the text onto a copper plate. During the printing process, the plate is coated with ink and then compressed onto the paper, creating the printed text in a slightly raised impression and leaving a bruise on the back of the paper. After purchasing an engraved item, the plate will be sent to you with the stationery and it will serve you for a lifetime of fine stationery usage. The process is relatively expensive but well worth the investment. Thermography is a modern process using ink and a powder resin combined with heat to produce a raised lettering similar in feeling to engraving. Often, thermography is used as a less expensive alternative to engraving on formal invitations, but it is also an appropriate choice for informal invitations and everyday stationery items.

If I order engraved stationery, can I re-order additional supplies through Finestationery.com?

When you order engraved stationery, a custom copper plate is made for your personalized stationery. The plate will be sent to you along with your engraved stationery. When you are ready to re-order, please contact us to initiate the process, which will include sending us your plate.

Types of Stationery and Usage

How do I know that my text will be printed in the appropriate size for my card?
Your Stationery Consultant, a professional typesetter, and you will all work together to ensure the proper sizing of the text. One item to consider when choosing the text size will be the type of stationery you are purchasing. For example, a "Flat card" or a "Lettersheet" will look best with a name printed at the top, in order to allow for the bulk of the paper to be used for correspondence. A "Fold over Note" on the other hand, will have only your personalization in the front cover, usually in the middle of the card, so the sizing may be larger.

What is the proper way to use folded note cards?

When writing on a folded note card, you should open up the note card and begin to write on the lower inside portion of the card.

Where should I place my return address on the envelope?

The return address should be placed on the back flap of the envelope.

Can I print on the back of my stationery?

While it is not traditional, most of our stationery can accommodate printing on the reverse side. We will be happy to review your request and determine if printing on the back is feasible. Since printing on the back of stationery requires double printing, a fee may be associated with these special requests. Please contact Customer Service at 1-888-808-3463, from 8:00 a.m. to 6:00 p.m. (EST), Monday through Friday, for information on availability and pricing.

Order Questions

What if I can't see all of my text in the Preview?

There are times when not all of your desired text will appear in our "Preview" section. When your order is placed, all your desired text will indeed be forwarded to the professional typesetter. The typesetter will arrange your text, making any necessary adjustments for size and spacing.

How do I order a Proof?

You may order a proof for an additional $10 when placing, and paying for, your order. After selecting a card, please click onto the Blue "Personalize" button. Follow the prompts to enter your text, choose type style and ink color. You will then be prompted to choose a quantity and envelope features (envelope liner if available for your product and printed return address). Before you check out, you will be prompted with the option to order a proof. The proof will be emailed to you, in black and white, using your desired text and type style. The layout will be arranged by a professional typesetter. Proofs are usually available two business days after your order is processed.

Are your products sold in increments of 50?
Most of the products we offer are sold in increments of 25. Please click onto the small image of the product that you like. Near the bottom right of the next page you will see pricing and the minimum amounts available for the product. The quantities are determined by the vendor and are only available as stated on the Web site.

How can I know the paper weight of the products?

We do not have access to actual pound weight of the paper. Please call Customer Service, as a representative would be able to offer a description of a certain vendor's paper, such as "the weight feels like that of a business card".

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover.

When will I be billed for my order?
Your order will be billed to your credit card account when you complete the "checkout" section of the web site. Since every order is customized, FineStationery.com will charge your credit card as soon as the printing process begins. If additions or credits are necessary, we will adjust your order appropriately.

Wedding FAQs

Can I order a sample of my invitation?
You may order a sample of any invitation at a cost of $2 per sample. It may take 2-3 weeks for delivery. After you have selected a particular invitation, please click on the white "Order a sample for $2" button, located on the right hand side of the page. If you do not see an "Order a sample for $2" button for the invitation you would like, please call one of our stationery consultants to place your sample order over the phone. A sample is a useful way to determine color, quality and weight of a paper.

Can I order less than 25 invitations?

The minimum quantities of invitations available for purchase are determined by our vendors and are only available as stated on the Web site. Most of the invitations we offer are sold in increments of 25. Please click on the image of the invitation in which you are interested. You will be forwarded to that Product's Main page. Near the bottom right of the page you will see pricing, and minimum quantities available, for the product.

Do envelopes come with my invitations?

Blank envelopes are included in the price for all invitations.

How do I know that my text will be printed in the appropriate size for my card?
Your Wedding Stationery Consultant, the vendor's professional typesetter, and you will all work together to ensure the proper sizing of the text. When choosing the size of the text, you should consider the type of stationery that you are purchasing. For example, a "flat card" or a "letter sheet" will look best with a smaller name printed at the top, in order to allow for the bulk of the paper to be used for correspondence. A "fold over note" will have your personalization printed on the front cover of the card, so the sizing may be larger.

Can I order a proof of my invitation?
You may order a proof for an additional $10. A black and white proof will be emailed to you, using your desired text and typestyle. The layout will be arranged by a professional typesetter. You may order the proof when placing your order. After selecting a card, please click on the blue "Personalize" button. Follow the prompts to enter your text, and choose your typestyle and ink color. You will then be prompted to choose a quantity and select from optional envelope features. Before you check out, you will be prompted with the option to order a proof.

What is the difference between engraving and thermography?

Engraving is one of the oldest processes for printing, and it is considered to be the epitome of good taste and elegance. Engraving involves etching the text onto a copper plate. During the printing process, the plate is coated with ink and compressed into the paper, creating in a slightly raised impression and leaving a "bruise" on the back of the paper. After purchasing an engraved item, the engraving plate will be sent to you with the stationery and will serve you for a lifetime of fine stationery usage. Thermography is a modern process using ink and a powder resin combined with heat to produce a raised lettering similar to the touch of engraving. Often, thermography is used as a less expensive alternative to engraving on formal invitations, and it is also an appropriate choice for informal invitations and everyday stationery items.

What are Save the Date cards?
A save the date card is typically sent anywhere from 3 to 12 months in advance of the wedding. It is not an actual invitation to the wedding, but it should include the pertinent information, such as the bride and groom's names, the wedding date and the location. For a wedding to which many people will be traveling, it is helpful to include suggested hotel names and numbers, as well as airline suggestions. It may be a simple postcard, or a more elaborate booklet with an envelope.

When should I order my wedding invitations?
Invitations should be ordered at least three months before the wedding. Engraved invitations should be ordered four to five months in advance. All of your wedding details, such as date, time, approx. number of attendees and locations should be confirmed prior to placing your order.

When should we mail our wedding invitations?

Invitations should be mailed 6-8 weeks before the wedding.

What color ink should I use on my wedding invitations?

Black, charcoal or dark gray ink should be used on formal wedding invitations.

What are double envelopes?

A more traditional, and more formal, invitation will include double envelopes. The outer envelope will include the guest's full name and address, and it will be sealed. The inner envelope will include only the guest's title and last name (such as Mr. Smith) and will be left unsealed, as it is not gummed. If you are ordering double envelopes and wish to include an envelope liner, the inner envelope will be the lined envelope.

Whose names should be included on the invitation?

Traditionally, only the bride's parents' names are listed at the top of the invitation if they are hosting, and paying for, the entire event. In these more modern times, if the groom's parents are paying for almost half of the wedding, you may honor their help and the fact that they are co-hosting the wedding by also putting their names at the top of the invitation. If they are only paying for a few minor (expected) things you may want to honor the groom and his parents by including them on the invitation as "son of Mr. and Mrs. John Doe."

How should we list divorced parents on the wedding invitation?
Only people who are contributing financially for the actual wedding, or contributing some other means of support, are mentioned on a wedding invitation. That being said, the bride and groom's opinion should be considered as to whom is mentioned on the invitations. It is not uncommon to list all of the parents and their spouses, or just the actual parents, alone. Below would be an option to consider:

Mr. and Mrs. Robert James Jones
and
Mr. Michael Taylor
request the honour of your presence
at the marriage of their daughter
Elizabeth Anne Taylor
to
Mr. Jason Scott Brown

How should we include a deceased parent on the wedding invitation?
Traditional etiquette dictates that only people contributing financially for the actual wedding, or contributing some other means of support, are mentioned on a wedding invitation. The more appropriate place to pay homage to the deceased is to mention them on the program, such as, "In loving memory of... (father, name)".

Must I spell out the middle names of my parents and the groom?

Formal invitations require the use of full names. Initials should not be used. If you do not wish to spell out a middle name for any reason, then it is preferable to delete the name altogether.

How do I indicate the time on a formal invitation?

The time of a formal event may be stated in two different ways. "Half after three in the afternoon" or "three-thirty in the afternoon" are both acceptable. You do not use "a.m." or "p.m." on a formal wedding invitation. Any time after twelve o'clock and before six p.m. is considered afternoon. Evening properly begins at six o'clock.

My wedding is being held at noon, how do I word this?

Your invitations should simply read, "at twelve o'clock". Unless otherwise noted, "twelve o'clock" means "noon". If you feel strongly about indicating the time of day, you may use "at twelve o'clock in the afternoon".

How do I indicate to our guests that we will provide Valet Parking?
We suggest that you print the words "Valet Parking" at the bottom left or right of the invitation, where one might typically indicate "Black Tie." If there is a reception card, it would be appropriate to print it on the reception card instead of on the invitation. If there is not a reception card, then printing the words directly on the invitation itself is acceptable.

How should I indicate "No Gifts" on the invitation?
It is certainly fine to indicate ever so politely that gifts are not expected. You may add in small print in the lower corner of the invitation "No gifts, please" or "Your presence is gift enough". Please realize, however, that most people are simply uncomfortable attending a celebration without bringing a gift of some kind. So, you may still receive gifts even though you have asked your guests not to bring them.

How should I indicate our preference for "Adults Only"?
We suggest that you not address your "Adults Only" policy on the actual invitation. We would encourage you to make a few well-placed telephone calls and ask those guests to spread the word. You may also inform your guests of your desires when they call to respond to your invitation.

Can I include registry information on the invitations?

Traditionally, the preferred way to spread the news of any registry information is via word of mouth. If a guest needs assistance in choosing a gift, she will usually contact the host or other friends and family members for ideas. If necessary, the registry information can be included on the bottom of the invitation in a smaller font than the rest of the invitation text, or on a card inserted into the envelope.

When should I use a reception card?

If the reception will be held in a place separate from where the ceremony will be held, you will need a separate reception card. It should coordinate with, or be a smaller version of, the main wedding invitation.

How should I word invitations to the Reception only?
Reception only invitations could be worded as follows:

Mr. and Mrs. John Doe
request the pleasure of your company
at the wedding reception
of their daughter
Elizabeth Anne
and
Mr. Thomas Smith

How do I determine a "reply by" date?
A requested "reply by" date should be indicated as two weeks to ten days prior to the date of the wedding. It is also suggested that the bride contact the caterer to be sure when a final headcount is needed. The caterer's cut-off date may affect the "reply by" date, as well, and should be taken into consideration.

What is the proper way to complete the "M___________" on a Reply card?
You would simply add your names after the "M" on the line as follows: Mr. and Mrs. Brian Smith The "M" is to state Mr. John Smith, or Mr. and Mrs. John Smith, or Ms. Jane Smith.

Is it proper to send out a wedding announcement which is also an invitation to a reception?
Invitations are never properly sent with announcements. Your wedding and your late reception are separate events that require separate mailings.

How should I word a formal marriage announcement?

Wording for a formal marriage announcement would be:

Mr. and Mrs. Edward James Nelson
have the honor of
announcing the marriage of their daughter
Elizabeth Anne
to
Mr. Jonathan Scott Jones
Saturday, the twelfth of June
Two thousand and four
Greenville, Delaware

How do I address an invitation when both the husband and wife are doctors?

When both are doctors, you have three options. "The Doctors Schultz" is one option. It would also be proper to write, "Doctor Linda Schultz" above "Doctor Nathan Schultz". Another suggestion would be "Doctor and Mrs. Nathan Schultz." Although the wife is a doctor, she is also Mrs. Nathan Schultz; she is Dr. Linda Schultz.

What is the proper way to stuff the invitations and enclosures into the envelope?

The invitation and enclosure cards are placed in the envelope in order of size and importance. The largest enclosure cards are placed closest to the invitation. When enclosure cards of the same size are used, the card that is most important for your guest to see would be placed on the top of the ensemble. When you place the invitation and enclosure cards into the envelope, they should all be facing toward you, so that when you remove them from the envelope, you are able to easily read all pieces of the ensemble. While holding the envelope so that you are looking at the back of it, we recommend that you stuff the envelope in the following order:

1. Invitation
2. Reply Envelope
3. Reply Card (tucked under reply envelope flap)
4. Reception card

If you are using "double envelopes", you would place the invitation ensemble into the "inside" unsealed envelope. You would then write your guest's names on the front of this envelope. This envelope is then inserted into the "outside" gummed envelope. The front of the "inside" envelope should be facing you and inserted into the back of the "outside" envelope. TIP: Take a sample of your entire invitation -- completely assembled -- to the post office to be weighed to ensure proper postage.

What color paper is considered traditional for wedding invitations?

Traditional wedding invitations are white, ivory or ecru.

How many invitations should I order?
We recommend that you order 15-25 more invitations than you think you need. It can be expensive to place a smaller additional order after your initial order has been completed. You will need extra invitations for any mistakes and last minute additions to your guest list. It's also nice to save a few as keepsakes!

When should I order my Thank You Notes?
You may wish to purchase your thank you notes at the same time that you order your invitations. In most cases, we offer thank you notes that coordinate with your wedding invitation.

Corporate FAQ's

May I have my company's logo printed on your invitations and stationery?
Yes, our premier vendors, William Arthur, Crane and Checkerboard, just to name a few will print custom logos on their stationery products. To see a full list of our vendors who offer custom art printing, please scroll down to the bottom of this page and see "Vendors who print custom logos."

What file format and resolution does the vendor need, in order to print a crisp and clear image of my logo on an invitation or piece of stationery?
The vendor Crane's requires all art files to be scanned at a minimum of 1,200 dpi and saved in a .tiff or .pdf file. All other vendors require a 600 dpi .tiff or .pdf file. Regrettably no other file types or dpi resolutions will be accepted.

Where do I send my logo file?
Email your logo file to corporate@finestationery.com. If possible, please include your web order number in the subject line of the email.

Are there additional fees associated with having my logo printed?

  • If your logo and your text are both printed in the same one ink color, there are NO additional fees for printing custom logo orders. Please note, the vendor Checkerboard charges a $35.00 set up fee, per logo.
  • To have your logo printed in one ink color and your text printed in a different ink color, there will be an additional $80.00 - $100.00 charge per ink color.
  • Requests for Pantone ink colors are billed at $80.00 - $90.00 per ink color.

I have a two color logo and the colors are very close to one another, are there additional costs?
To print a logo in two or more ink colors, and registration*, the fees to have your logo printed in more than one ink color may start at $275.00.

*The term Registration refers to a logo with more than one ink color and the colors are less than 1/16th" in distance from each other. When registration is involved, printing can only be done in flat print or engraved.

On my stationery, I would like my one color logo printed flat and my text printed in thermography, in the same ink color, is this possible?
You may have your logo printed flat and your text printed in thermography. There is an additional $80.00 - $100.00 charge for using two print methods.

What are the fees to engrave a logo?
The additional fees to engrave a one color logo start at $220.00.

How do I view my logo before it is printed to make sure it is sized correctly?
For all custom art logo orders, we require the purchase of a $10.00 black and white electronic proof. Proofs are emailed and are typically sent 24-48 hours after a useable art file has been received by the printer.

What are the timelines for printing custom logos?
Typically, the processing time for custom work ranges from 10-15 business days. Processing time starts after your order has been faxed to the vendor and the printer has received a useable art file.

What Brands can accommodate custom logos?
William Arthur, Crane's, Checkerboard, Caspari, Odd Balls, Inviting Company, Glad Tidings, Meri Meri, Bella Adorna, Doc Milo, Cross-My-Heart, InScribe Disney, Signia Fine Papers,

Vendor Logo Printed in Same Color as Text Each Additional Color for Logo Custom PMS Color Fee: Add Fee in Col. 2 for each color Registration Fees (starting at) Engraving Fee Proofs
William Arthur $0 $80 $80 $275 starts at $200 $10
Crane $0 $100 $90 $275 starts at $220 $10
Checkerboard $35 set-up fee for logo NA $120 NA NA $10

Do you offer large volume discounts? Yes, we offer volume discounts. Typically discounts start at quantities over 1,000. Please call and speak to one of our Corporate Specialists for additional information at 1.888.808.3463.

Do you offer supplemental cards for business event invitations? Yes, our manufacturers offer supplemental cards such as, direction cards, menu cards, response cards, reception cards, program cards, table cards and envelope liners that match their invitations.

Do you offer business-oriented motifs that can be printed on invitations and stationery? Yes, we offer a wide selection of business motifs, appropriate for sports, political, medical and legal events. If you don't see what you are looking for in the motif section of the design center, call us and we can further assist you in finding what you need.

Can I get samples of corporate stationery offered on your web site? Yes, we can send samples. Please keep in mind that samples can take up to two weeks to receive, so you will need to order them early if your event is time sensitive. Please call us for availability and time lines. Requests for samples to be sent via overnight/next day delivery will be at the expense of the customer.

If I need a faxed quote, can I get one? Yes, we will fax a quote within 72 hours of your initial request. Please call 1.888.808.3463 or email to corporate@finestationery.com.

Can we pay by check instead of a credit card? Yes, you can overnight a certified check to FineStationery.com for the entire order total. Your order will be placed on hold until the check is received and processed.

CUSTOMER SERVICE

ORDERING

PAYMENT INFORMATION

PRIVACY & SECURITY

PRODUCT

RETURNS

SHIPPING

WEDDINGS

CUSTOMER SERVICE:

When am I able to reach someone with questions concerning my order?
Our Stationery Consultants are happy to help you with all of your stationery needs, between the hours of 8:00 a.m. to 6:00 p.m. (EST), Monday through Friday.  
 
Call our toll free number, 1-888-808-FINE, to speak with someone between the hours of 8:00 a.m. to 6:00 p.m. (EST), Monday through Friday. Or, contact us at: customerservice@finestationery.com. We will respond to your e-mail the same business day! Can I place an order over the phone?
Yes, please feel free to pick up the phone and talk with one of our stationery experts! Call our toll free number, 1-888-808-FINE, between the hours of 8:00 a.m. to 6:00 p.m. (EST), Monday through Friday.  
 
May I contact you by e-mail?
Yes, we would love to hear from you. Contact us at: customerservice@finestationery.com. We will respond to your e-mail the same business day!  
 
Do you have a 'walk-in' store?
We are an Internet-based stationer. We believe our site provides a clear visual of each item available however, if you prefer a closer look, samples may be purchased and delivered to you. All products are typeset and printed at the manufacturers facilities. Our job is to make sure that your order is created exactly the way you specified. In order to maintain this high standard, our Stationery Consultants quality review every finished order before it is shipped to you.  
 
Our Stationery Consultants are available to help answer any questions on product, printing, wording and more. Contact us by calling 1-888-808-FINE between the hours of 8:00 a.m. to 6:00 p.m., (EST), Monday through Friday or via e-mail at: customerservice@finestationery.com.  
 

ORDERING:

How do I place an order online?
You may place an order at any time day or night through our site. From the Home Page, there are three ways to shop on our site:
  • Shop by using QuickSearch. This is where you can search by entering search words, such as sailboats, or product number, or theme, such as Halloween, or by manufacturer?
     
  • Shop by Category - click on the category icon that you wish to browse, such as "baby" and view product selections that way. You can also search by category by clicking the collection you want on the Navigation Bar at the top of any page.
     
  • Shop by Vendor - go to the Navigation Bar at the top of any page, click on Shop by Vendor.
     
  • However you have opted to browse, you will then be shown a product "thumbnail" page showcasing a range of products for you to peruse. Click on any thumbnail will lead you to a product page where you can more closely view the product, review the product description, price, see if the product requires extra postage. This is also where you will be shown any related products, if offered, such as matching thank you notes with a wedding invitation. This is basically where you learn all the details of the product, additional features that are available and where you select and customize your order.
     
  • After selecting product that you wish to purchase - you will now have the opportunity to customize the item by creating and viewing a proof online -- enter text, edit text, and choose your desired font and font color. This is also where you may be prompted to select a motif or monogram if available. If you wish to continue shopping, click the Back to Shopping button. (Or, if you want to save this item to your account, click Add to My Stationery. ) If you are finished selecting items, click the Customize Envelopes button to continue.
     
  • After you have chosen and customized your selection, you will next be led to the envelopes screen where you can customize envelope lining, if available, as well as request printed return address feature. Next, if available, you will be prompted to choose any items related to the one you have customized. If there are related items, such as matching thank you notes, you may select any desired items and customize as needed before continuing.
     
  • Next, you will be directed to your Shopping Bag, where you can see everything in your cart, edit the text if needed, and make any final changes. You can review your total order for accuracy and make any final changes. This is also your last opportunity to add or remove items, or alter quantities before Check Out. (You may also view your Shopping Bag at any time by simply clicking on the Shopping Bag link at the top right hand of the screen.)
     
  • You will then proceed to the Checkout area. This is where you enter your billing and contact information as well as any promotion codes. (If you're a registered FineStationery.com customer, some of this information will appear automatically.)
     
  • First, you will be asked to enter billing address. If this is not the same address the shipment will be sent to, you will have an opportunity to add another address to ship to. (Our multiple ship-to capability offers a way to send stationery to several different addresses, whether you're sending the same to everybody or something different to each address.) Next, specify your preferred shipping method.
     
  • Continuing in the Checkout process, review your order and enter your credit card information. (We do not store credit card numbers - see our Privacy & Security policy.) Complete the order by clicking the Place Order button.
     
  • If you need assistance with the order, please call our toll-free number 1-888-808-FINE between 8:00 a.m. to 6:00 p.m. (EST), Monday thru Friday and one of our stationery consultants will be delighted to assist you with your online order.
Do you offer a discount for large quantity orders?
In most cases, the price per card will decrease as the quantity increases. However, please contact us regarding a specific brand or quantity.  
 
Will I see a proof of my order before printing?
One of the novelties of our site is the ability to view your stationery selection and text directly on line. However, keep in mind that this is simply a preview of the typestyle and ink color that you selected on your card.  
 
All products are typeset and printed at the manufacturers facilities. Our job is to make sure that your order is created exactly the way you specified. In order to maintain this high standard, our Stationery Consultants quality review every finished order before it is shipped to you.  
 
A professional typesetter from the stationery manufacturer will do the final and exact layout of your order. While your preview will be followed as closely as possible sometimes adjustments are necessary. If you would like to have a black and white, professionally typeset proof e-mailed to you before your order is printed, simply select the 'order a proof' option during the checkout procedure. As soon as the proof is available, we will e-mail the black and white image directly to you. Proofs are usually available two business days after your order is processed. FineStationery does not make money on any proof charges, but we are forced to pass along proof charges imposed by our vendors. These charges typically range from $0-$20.
 
Can I see a sample of the stationery prior to ordering?
Yes, a sample of the card/invitation can be purchased for $2.00. (Due to the expense of obtaining and shipping incurred from the manufacturer, we must charge for this.)  
 
How do I purchase a sample?
Samples are available for many cards on our Web site. If you are interested in ordering a sample, click on the small picture of the card you are interested in seeing. This will take you to a larger picture of the same card. Details of the card are located on the right side of the card. Simply click on the button marked: "Order a sample for $2." and the card will be added to your Shopping Bag.  You can then either continue shopping, or simply click on the small Shopping Bag link in the upper right corner of the screen. Samples are not available for all cards. If there is no sample button visible on the card you are interested in, contact Customer Service toll free at 1-888-808-FINE, to see if a sample can be ordered.
 
Do you ship overseas?
If you are interested in placing an order and having it shipped outside of the continental United States please call our Customer Service department for shipping rates. The department is open from 8:00 a.m. to 6:00 p.m. (EST), Monday through Friday. Or send an e-mail to customerservice@finestationery.com with your request for shipping information. Please be sure to include a complete shipping address, the product number and quantity of the item(s) you are interested in purchasing.
 
How long does it take to receive my order?
All products are typeset and printed at the manufacturers facilities. Our job is to make sure that your order is created exactly the way you specified. In order to maintain this high standard, our Stationery Consultants quality review every finished order before it is shipped to you. Most customers receive their orders 7-10 business days from the date the order is placed. Please refer to the Delivery time information posted with each order.  
 
How do I check the status of my order?
Upon placing your order, you will receive an automatic order confirmation via e-mail. You will also receive an e-mail confirmation when your order ships. If you need additional information about your order, you may contact us at customerservice@finestationery.com.  
 

PAYMENT INFORMATION:

What forms of payment do you accept?
We accept Visa, MasterCard, American Express, and Discover.  
 
When will I be billed for my order?
Your order will be billed to your credit card account when you complete the "checkout" section of the web site. Since every order is customized, FineStationery.com will charge your credit card as soon as the printing process begins. If additions or credits are necessary, we will adjust your order appropriately.  
 

PRIVACY & SECURITY:

Is it safe to use my credit card?
Yes. Shopping with FineStationery.com is safe! Our server is protected by Veri-Sign? Which uses an encryption process that converts your information into bits of code, ensuring a secure transmission over the Internet. For more information regarding the safety of our site, simply click on the Veri-Sign logo found on our home page.  
 
What is your privacy policy?
I do not want to be added to anyone else's mailing list. (See our Privacy Policy) (We will not be sending promotional material unless you have opted for that service.) Since our site is equipped to provide you with the most current stationery products being offered, we do not feel it is necessary to put a burden on your mailbox. We do not exchange, share, nor offer any information about you to any other companies.  
 

PRODUCT:

What color ink should I use?
Formal invitations are traditionally printed using black ink. Dark gray is also acceptable. In the past colored inks were typically not used for formal invitations. Now customers are using all ink colors for all occasions. Informal invitations can be printed using a variety of colored inks. Selection varies depending on your choice of vendor and card/stationery style.  
 
Can I print on the back of my stationery?
While it is not traditional, most of our stationery can accommodate printing on the reverse side. We will be happy to review your request and determine if printing on the back is feasible. Since printing on the back of stationery requires double printing, a fee may be associated with these special requests. Contact a Stationery Consultant at 1-888-808-FINE for information on availability and pricing, from 8:00 a.m. to 6:00 p.m. (EST), Monday through Friday.  
 
How much will it cost to mail my wedding invitation?
The price of mailing your invitation will depend on both the height and the weight. If the height of the card is over 6 and 1/8 inches, the length is over 11 and 1/2 inches or the thickness is over 1/4 inch, additional postage will be necessary. The dimensions of your invitation can be found on the "Main" picture page in the design center. We suggest that you bring an assembled invitation to your Post Office to have the exact postage determined.  
 
Am I able to choose which color bow I want on my card?
Yes, many of the cards with enhancements can be ordered in a variety of colors. Check with a Stationery Consultant at 1-888-808- FINE for more information.  
 
If I order engraved stationery, can I re-order additional supplies through Finestationery.com?
When you order engraved stationery, a custom copper plate is made for your personalized stationery and is sent to you along with your engraved stationery - simply contact us when you're ready to re-order to initiate the process. 
 
I'm not sure whether I am using the correct punctuation and grammar when I write the wording for my invitation. Does someone review my order for proper grammar?
We proof every order for grammatical correctness. If we observe any grammar or punctuation that we feel is questionable, we will always call or email you first before making any changes. Please make sure you then re-review your order.  
 
Are there cut-off dates for ordering Holiday cards?
The cut-off dates for Holiday ordering are posted on our Web site. We recommend ordering as early as possible since during the holiday season, there can be inevitable delays, cut-offs, and out-of-stock products as the manufacturer deals with the "Christmas Rush."  

RETURNS:

What is your return policy in the event that I am not happy with my order?
One of the many helpful features of our site is the Design Center, which allows you to view your stationery -- as it will appear. If you wish, an additional proof may be ordered. If any changes to the order are necessary, contact a stationery consultant as soon as possible. We will do our best to accommodate you. See our Return Policy.  
 

SHIPPING:

How long do orders take to ship?
Shipping is based on what you select as your preferred shipping method, as well as the destination the package is being sent to. In most cases, you may expect your order within 7-10 business days.  
 
How much do you charge for shipping?
We typically use UPS to ship our products. Shipping prices are as follows:
  • Ground Residential - $7.00
  • 3 Day Select - $12.00
  • 2nd Day Air - $15.00
  • Next Day Air - $35.00
In most cases, you may expect your order within 7-10 business days.  We are also able to ship to overseas and APO addresses. Feel free to contact us to obtain a shipping estimate. Please be sure to include a complete shipping address, the product number and the quantity of the item you are interested in purchasing.
 
All products are typeset and printed at the manufacturers facilities. Our job is to make sure that your order is created exactly the way you specified. In order to maintain this high standard, our Stationery Consultants must first quality review every finished order before it is shipped to you.  
 
Do you ship overseas?
Customers interested in shipping overseas should contact our Customer Service Department for specific shipping charges. The department is open 8:00 a.m. - 6:00 p.m. (EST) Monday - Friday. Call our toll free number 1-888-808-FINE or contact us by e-mail at CustomerService@finestationery.com. Please be sure to include a complete shipping address, the product number and the quantity of the item you are interested in purchasing.  
 

WEDDINGS:

When should I order my invitations?
Invitations should be ordered at least three months before the wedding. Engraved invitations should be ordered four to five months in advance. All of your wedding details, such as date, time, approx. number of attendees and locations should be confirmed prior to placing your order.  
 
When should I mail my invitations?
Typically, wedding invitations should be mailed 4-6 weeks prior to the response date for a formal function and 3 weeks prior for a very informal wedding. (This may fluctuate depending on your RSVP date.)  
 
What color paper is considered traditional for wedding invitations?
Traditional wedding invitations are white, ivory or ecru.  
 
How many invitations should I order?
We recommend that you order 15-25 more invitations than you think you need. It can be expensive to place a smaller additional order after your initial order has been completed. You will need extra invitations for any mistakes and last minute additions to your guest list. It's also nice to save a few as keepsakes!  
 
When should I order my Thank You Notes?
You may wish to purchase your thank you notes at the same time that you order your invitations. In most cases, we offer thank you notes that coordinate with your wedding invitation.